Refunds & Exchanges

A'traa - Premium Rose and Orange Blossom Water
At A'traa, we pride ourselves on delivering high-quality rose and orange blossom water, meticulously sourced and crafted to perfection. Our commitment to your satisfaction is paramount, and we understand that there may be occasions when you need to return or exchange a product. Below, you'll find our policy on refunds and exchanges, designed with your convenience in mind. We operate from Sydney, Australia, and offer both shipping and pickup options.

Refund Policy
Eligibility for a Refund:

Products must be returned within 30 days of purchase.
Items must be in their original condition: unopened, unused, and with all packaging intact.
A proof of purchase (receipt or order confirmation) is required.
Non-refundable Items:

Opened or used products cannot be returned for hygiene and safety reasons.
Sale items are final sale and cannot be returned or exchanged.
How to Initiate a Refund:

Contact our customer service team at bloom@atraa.com.au with your order details and reason for return.
Once your return is approved, you will receive instructions on how to send back your product.
Refunds will be processed to the original method of payment within 5-7 business days of receiving the returned item.
Shipping Costs:

Customers are responsible for the shipping costs of returning an item.
If the return is due to an error on our part (e.g., incorrect item sent), A'traa will cover the return shipping costs.
Exchange Policy
Eligibility for an Exchange:

Exchanges can be made within 30 days of purchase.
Products must be in their original condition for an exchange to be considered.
How to Initiate an Exchange:

Contact our customer service team at [email] to confirm your exchange and the availability of the desired product.
Follow the return instructions provided by our team to send back your product.
Once we receive your item, the exchange will be processed, and the new item will be sent out.
Pickup Option:
For our local customers, an exchange can also be facilitated at our Sydney location. Please contact customer service to arrange a time.

Customer Service
For any inquiries regarding refunds, exchanges, or our products, please contact our dedicated customer service team at:

Email: bloom@atraa.com.au